Putra, J.M., Suliyanto, Gunistiyo and Fajri, A. 2022. The Effect of Service Quality, Doctor Interpersonal Communication, and Customer Relationship Management on Patient Loyalty with Patient Satisfaction as A Mediation at RSUBUDI Rahayu Pekalongan. Permana : Jurnal Perpajakan, Manajemen, dan Akuntansi. 14, 2 (Aug. 2022), 304–325.