PUTRA, J. M.; SULIYANTO; GUNISTIYO; FAJRI, A. The Effect of Service Quality, Doctor Interpersonal Communication, and Customer Relationship Management on Patient Loyalty with Patient Satisfaction as A Mediation at RSUBUDI Rahayu Pekalongan. Permana : Jurnal Perpajakan, Manajemen, dan Akuntansi, [S. l.], v. 14, n. 2, p. 304–325, 2022. Disponível em: https://permana.upstegal.ac.id/index.php/permana/article/view/315. Acesso em: 16 nov. 2025.