J. M. Putra, Suliyanto, Gunistiyo, and A. Fajri, “The Effect of Service Quality, Doctor Interpersonal Communication, and Customer Relationship Management on Patient Loyalty with Patient Satisfaction as A Mediation at RSUBUDI Rahayu Pekalongan”, JP, vol. 14, no. 2, pp. 304–325, Aug. 2022.