Putra, J. M., Suliyanto, Gunistiyo, and A. Fajri. “The Effect of Service Quality, Doctor Interpersonal Communication, and Customer Relationship Management on Patient Loyalty With Patient Satisfaction As A Mediation at RSUBUDI Rahayu Pekalongan”. Permana : Jurnal Perpajakan, Manajemen, Dan Akuntansi, vol. 14, no. 2, Aug. 2022, pp. 304-25, https://permana.upstegal.ac.id/index.php/permana/article/view/315.