Kepuasan Pengguna Jasa terhadap Kualitas Lulusan Program Doktor Ilmu Ekonomi

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Published: Feb 5, 2024
DOI: https://doi.org/10.24905/permana.v16i1.322
Keywords:
Tracer study, Pengguna jasa, alumni, kinerja, kepuasan

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Wahyuningsih Sentosa
Universitas Trisakti
Willy Arafah
Universitas Trisakti
Wahyuni Rusliyana Sari
a:1:{s:5:"en_US";s:21:"Universitas Trisakti ";}

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui kepuasan dari para Pengguna Lulusan terhadap kinerja alumni yang bekerja pada organisasi mereka. Metode yang digunakan dalam penelitian ini adalah deskriptif. Jumlah responden yang berpartisipasi adalah sejumlah 23 responden yang merupakan atasan dari lulusan Program Doktor Ilmu Ekonomi Universitas Trisakti untuk Konsentrasi Kebijakan Publik, Sustainable Development, Islamic Economics Finance, Akuntansi, Manajemen Stratejik, Service Manajemen dan Manajemen Keuangan, Pemasaran dan Sumber Daya Manusia. Hasil dari penelitian ini adalah Integritas para lulusan dinilai sangat baik oleh 87 persen pengguna jasa, sedangkan keahlian pada bidang ilmu, kerja sama tim dan pengembangan diri memperoleh nilai kepuasan sangat baik lebih dari 70 persen. Penggunaan teknologi informasi dan komunikasi masing-masing dinilai sangat baik sebesar 65.2 persen dan 69.6 persen. Penguasaan Bahasa asing dinilai baik sebesar 69.6 persen. Dengan demikian, dapat disimpulkan bahwa secara umum pengguna jasa menilai bahwa kinerja lulusan adalah sangat baik dengan tingkat kepuasan sebesar 92,55 persen.

Article Details

How to Cite
Sentosa , W. ., Arafah , W. ., & Sari, W. R. (2024). Kepuasan Pengguna Jasa terhadap Kualitas Lulusan Program Doktor Ilmu Ekonomi. Permana : Jurnal Perpajakan, Manajemen, Dan Akuntansi, 16(1), 183–196. https://doi.org/10.24905/permana.v16i1.322
Issue
Vol. 16 No. 1 (2024): February
Section
Articles

Licensed under Creative Commons License a Creative Commons Attribution-NonCommercial 4.0 International License

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